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The Department of Human Services (DHS) Division of County Operations (DCO) Program Manager is responsible for planning and directing program activities in a multi-county

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Special Job Requirements:


Typical Functions:

Supervises a subordinate professional and administrative support staff by interviewing and recommending for hire, providing training opportunities, assigning and reviewing work and special projects, and evaluating the performance of incumbents. Manages the operations within a multi-county area through county supervisors and program representatives. Determines program goals, objectives, and guidelines, implements operating policies and procedures, and evaluates program effectiveness and compliance. Conducts meetings to discuss program progress and problems. Provides administrative support to supervisors and personnel by interpreting regulations, policies, and procedures. Performs administrative duties by reviewing and analyzing data, compiling reports, and preparing correspondence. Contributes to the development of an operating budget by identifying program needs, monitoring expenditures, approving reallocation of funds, and preparing justifications. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory principles and practices. Knowledge of state and federal laws, regulations, and policies. Knowledge of program operations and procedures. Knowledge of the principles and practices of organizational management. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinates. Ability to direct and coordinate county and area program operations. Ability to provide technical/administrative direction. Ability to interpret and apply state and federal regulations and division policy. Ability to monitor and evaluate program effectiveness and compliance. Ability to prepare and present information in oral and written form.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in social work, psychology, general business administration, or a related field; plus four years of experience in human services or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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