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The Department of Human Services (DHS) / Division of County Operations (DCO) Area Director is responsible for the implementation and delivery of public assistance

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Special Job Requirements:


Typical Functions:

Coordinates and integrates delivery of public assistance services through departmental personnel to eligible residents in assigned area. Monitors delivery systems for effectiveness and identifies problems. Recommends and implements corrective system actions as necessary. Develops and administers operational budget for multi-county area. Directs the operating and biennial budgets of the area by providing instructions, and reviewing budget requests of the county administrators. Monitors the financial status of the area, approves expenditures, and identifies program, staffing and facility budgetary needs. Interviews, selects, and supervises county administrators and support staff. Reviews and approves hiring decisions and supervisory actions of subordinate staff in county offices. Establishes work schedules, monitors work flow, and evaluates the performance of incumbents. Ensures compliance with agency policies and procedures. Reviews and analyzes delivery of public assistance services for accuracy and timeliness. Investigates complaints and responds to inquiries from elected officials, clients, and service providers. Facilitates public relations by serving on county advisory boards and committees to develop practical approaches for providing public assistance. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of human resources, organizational, and fiscal management. Knowledge of state budgetary practices and procedures. Ability to analyze, evaluate, and manage program and service effectiveness and compliance. Ability to supervise employees, administer work plans, and evaluate progress. Ability to research, analyze, and evaluate information and prepare reports. Ability to prepare, present, and review verbal and written information.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration, or a related field; plus five years of experience in public program or human services program management or a related field, including three years in a managerial or supervisory capacity.

Required Certificates:



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