Supervises a small to medium-sized professional team of field managers, family service workers, and administrative support staff, by interviewing, hiring, providing training opportunities, assigning and reviewing special projects, evaluating the performance of staff, and being on call after-hours Monitors unit budget, reviews, verifies, and approves unit expenditures, advises management of potential budget problems, and makes budget recommendations. Reviews and approves managerial and staff recommendations and administrative actions. Provides technical assistance concerning adult maltreatment investigations and protective services; provides information on state, federal, and local resources, agency policy and procedures; provides interpretation of laws, policies, and procedures for subordinates, agency stakeholders, and the general public. Conducts formal and informal training on policy, social work principles, and community networking; represents the division on related workgroups, task forces, and at conferences in/out of state Receives complaints, confers and coordinates with elected officials, attorneys, state and local law enforcement officials, agency officials, providers, and community organizations to solve problems Establishes unit policies and procedures, monitors case assignments for compliance with state regulations, accuracy, and timeliness, and makes suggestions for improvement; disseminates and interprets laws, policies and procedures; monitors and ensures equity of work assignments. Monitors adult maltreatment trends across the state and nationally to determine high need areas and recommend appropriate assignments. Performs other duties as assigned.