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The Department of Human Services (DHS) / Division of Aging and Adult Services (DAAS) Division Manager is responsible for planning, directing, and managing daily

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Special Job Requirements:


Typical Functions:

Supervises a small to medium-sized professional team of field managers, family service workers, and administrative support staff, by interviewing, hiring, providing training opportunities, assigning and reviewing special projects, evaluating the performance of staff, and being on call after-hours Monitors unit budget, reviews, verifies, and approves unit expenditures, advises management of potential budget problems, and makes budget recommendations. Reviews and approves managerial and staff recommendations and administrative actions. Provides technical assistance concerning adult maltreatment investigations and protective services; provides information on state, federal, and local resources, agency policy and procedures; provides interpretation of laws, policies, and procedures for subordinates, agency stakeholders, and the general public. Conducts formal and informal training on policy, social work principles, and community networking; represents the division on related workgroups, task forces, and at conferences in/out of state Receives complaints, confers and coordinates with elected officials, attorneys, state and local law enforcement officials, agency officials, providers, and community organizations to solve problems Establishes unit policies and procedures, monitors case assignments for compliance with state regulations, accuracy, and timeliness, and makes suggestions for improvement; disseminates and interprets laws, policies and procedures; monitors and ensures equity of work assignments. Monitors adult maltreatment trends across the state and nationally to determine high need areas and recommend appropriate assignments. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws and regulations governing the administration of Adult Protective Services. Knowledge of the principles and practices of human resource and organizational management. Knowledge of program planning, monitoring, and evaluation techniques. Knowledge of division programs, policies, and procedures related to program area. Ability to establish comprehensive organization systems and programs and to direct operations through subordinate managers. Ability to prepare, present and review oral and written technical and confidential information and reports. Ability to communicate effectively.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, general business, social work, sociology, or a related field; plus four years of experience in social work, adult protective services, or a related area, including two years in a supervisory capacity.

Required Certificates:



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