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The Department of Human Services (DHS) Administrative Review Officer (Hearing Officer) is responsible for conducting and presiding over due process hearings subject to judicial

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Typical Functions:

Supervises a small administrative support staff by interviewing, recommending for hire, assigning and reviewing work, approving leave requests, and evaluating the performance of incumbents. Reviews cases, by reading files, to identify problems and determine issues to be resolved. Seeks assistance and legal advice from Administrative Law Judges (ALJ’s) within the office regarding unique, unusual or more complex legal issues. Presides over public and non-public hearings by administering oaths, hearing testimony of witnesses, questioning witnesses, determining admissibility of documentary and testimonial evidence, resolving conflicting testimony and credibility issues, resolving procedural questions, reading administrative documents, and ruling on motions and objections, including post-hearing motions. Reviews information presented in the hearing and issues official opinions or decisions explaining facts of case (Findings of Fact), applicable laws, (Conclusions of Law), reason for decision (Analysis), and decision reached. Reviews and certifies hearing transcripts and hearing record for appeals to court. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of Arkansas Administrative Procedures Act. Knowledge of medical terminology, medical treatments, and costs of medical services. Knowledge of vocational terminology and treatment. Knowledge of income, resources, living arrangements, residency, and citizenship. Ability to preside over hearings. Ability to analyze, evaluate, interpret, and apply information. Ability to apply due process policies and procedures. Ability to write official opinions and decisions.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in public administration, criminal justice, business management or a related field; plus two years of experience in administrative review and determination, alternative dispute resolution, conflict management, or a related area.

Required Certificates:



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