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DFA REVENUE OFFICE DISTRICT MANAGER

The Department of Finance and Administration (DFA) Revenue Office District Manager is responsible for overseeing the operations of state revenue offices in assigned geographic

Class Code:

A049C

Job Grade:

GS10

Special Job Requirements:

None

Typical Functions:

Provides general supervision of a subordinate supervisory and administrative support staff by making work assignments, providing staff training, reviewing work performed, and evaluating employee performance. Identifies problems, investigates and resolves employee and taxpayer complaints, reviews internal audit reports, and recommends policy and procedural changes when necessary. Administers budget allocations and develops requests for biennial budget for assigned district. Provides technical assistance to revenue administration, employees, taxpayers, and other agencies by providing and interpreting technical and/or legal information regarding laws and statutes for the issuance of all licenses or referring taxpayers to appropriate office or agency. Provides technical assistance and information to businesses and community leaders on policies and procedures related to revenue operations. Attends workshops, training sessions, and management meetings to obtain knowledge and updates of new laws and regulations governing tax and licensing services and Arkansas Automated Statewide Information System changes. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the regulations and procedures pertaining to state drivers and vehicle licensing and registration and other revenue office services. Knowledge of bookkeeping and recordkeeping procedures. Knowledge of supervisory practices and techniques. Ability to supervise a subordinate supervisory and administrative support staff. Ability to monitor and evaluate the operations of local revenue offices, identify problems, and implement changes to improve services and resolve complaints. Ability to interpret and apply the provisions of laws related to state revenue operations. Ability to provide technical assistance to business and community leaders and the general public related to state revenue policies, procedures, and services.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus six years of experience in overseeing or providing state revenue office services, or a related field, including two years in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:

None

Exempt:

E
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