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DFA OCSE FIELD OPERATIONS MANAGER
The Department of Finance and Administration (DFA) Office of Child Support Enforcement (OCSE) Field Operations Manager is responsible for managing all of the primary core functions of the OCSE. This position is governed by state and federal laws and agency/institution policy.
Class Code:
G225C
Job Grade:
GS13
Special Job Requirements:
None
Typical Functions:
Directs the activities of a professional staff by approving hire recommendations, reviewing performance evaluations, and reviewing and approving/disapproving actions recommended by subordinates. Analyzes and makes recommendations to the agency administrator and peer managers within the agency regarding child support functions required by state and federal law. Reviews monthly reports, performance, program review, and internal audit reports to ensure that offices are performing at an acceptable level, as required by agency policies and procedures and federal regulations. Works with information systems staff to provide input into the development of the agency data system, coordinates with field staff to ensure that experts in the field have the opportunity to review proposals for system development. Serves as agency representative on the Arkansas Supreme Committee on Child Support and provides input to the committee in the process of formulating the guidelines to be used in setting child support obligations. Conducts presentations to state and national organizations regarding child support issues and meetings with subordinate managers and supervisory staff to seek input on decisions affecting the child support agency. Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of state and federal laws, regulations, and policies governing child support enforcement. Knowledge of the principles and practices of organizational management. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors. Ability to direct and coordinate county and area program operations. Ability to provide technical/administrative direction to a professional staff in a multi-county area. Ability to interpret and apply state and federal regulations and division policy. Ability to monitor and evaluate program effectiveness and compliance. Ability to prepare and present verbal and written information. Ability to speak in public.
Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in social work administration, public administration, business administration, or a related field, plus seven years of experience in human services or a related field, including five years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Required Certificates:
None
Exempt:
E
