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The Department of Finance and Administration (DFA) Office of Child Support Enforcement (OCSE) Field Manager is responsible for planning and directing child support enforcement

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Manages the operations, within the assigned area, through area supervisors and program/field representatives, by interviewing and selecting applicants, reviewing staff selections, assigning and reviewing special projects, training or arranging training opportunities, evaluating the performance of incumbents, reviewing supervisory evaluations, and resolving work or schedule problems. Assists in the development and implementation of program operating goals, policies, objectives, procedures, and performance standards, determines program alternatives, and initiates policy and procedure updates or changes. Evaluates program effectiveness by reviewing and analyzing reports and program data, compiling and preparing reports and correspondence, developing and monitoring operating budgets, approving expenditures, initiating or coordinating purchasing activities, making recommendations regarding personnel, budget and planning activities, attending meetings and conferences, and providing guidance, information, and complaint resolution. Establishes short and long-range goals for sections within program support by meeting with section supervisors and developing and implementing new procedures as necessary. Provides assistance and administrative support to department managers, area supervisors, field personnel, and contracted service providers by disseminating and interpreting regulations, policies, procedures, and performance standards, conducts meetings to discuss program progress and problems, and presents workshops and training. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, regulations, and policies governing child support enforcement. Knowledge of the principles and practices of organizational management. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors. Ability to direct and coordinate county and area program operations. Ability to provide technical/administrative direction to a professional staff in a multi-county area. Ability to interpret and apply state and federal regulations and division policy. Ability to monitor and evaluate program effectiveness and compliance. Ability to prepare and present verbal and written information.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in social work administration, public administration, business administration, or a related field; plus four years of experience in human services or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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