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The Department of Finance and Administration (DFA) Office of Child Support Enforcement (OCSE) Division Manager is responsible for directing the administrative and support functions

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Job Grade:


Special Job Requirements:


Typical Functions:

Directs the activities of a professional staff through lower-level supervisors, including approving hire recommendations, reviewing performance evaluations, and reviewing and approving/disapproving actions recommended by subordinates. Establishes policies and procedures applicable to division activities and programs and oversees the implementation of policies and procedures by monitoring staff performance. Researches and assists in developing new applications for processing child support payments and interprets applicable state and federal laws to determine impact on specific Child Support Enforcement programs within the division. Coordinates and directs division budget activities, including operating budgets, by reviewing and approving expenditures and overseeing disbursal of monies and prepares monthly expenditure reports on purchasing and administrative functions in the agency. Provides technical assistance to division staff and program personnel by providing information, answering questions, and resolving problems and complaints. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of human resources and organizational management. Knowledge of state and federal laws related to Child Support Enforcement programs and child support compliance proceedings. Knowledge of policy development and implementation. Knowledge of budgetary practices and procedures. Knowledge of program development. Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinates supervisors. Ability to review and evaluate the effectiveness of agency delivery systems, programs and organizations. Ability to develop policies, procedures and long-range goals. Ability to prepare and present oral and written information and reports. Ability to develop and coordinate training activities.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in public administration, business administration, or a related field; plus five years of experience in administration or child support compliance proceedings, including three years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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