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The Department of Finance and Administration (DFA) Office of Child Support Enforcement (OCSE) Administrator is responsible for developing the policies and procedures for the

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Typical Functions:

Supervises subordinates including interviewing, hiring, training, evaluating performance, and terminating personnel. Provides leadership and direction in all aspects of the administration of the OCSE. Establishes and implements short-and long-range organizational goals, objectives, strategic plans, policies, and operating procedures. Monitors and evaluates programmatic and operational performance and effectiveness as well as compliance with state and federal law and regulations and agency policy; determines and directs or requests operational/legislative changes required for improvement or compliance. Directs and supervises senior managers responsible for the day-to-day management and overall operations of the various aspects of the OCSE. Designs, establishes and maintains an organizational structure and staffing to effectively accomplish the goals and objectives of the OCSE. Represents the OCSE internally to other divisions within the Department of Finance and Administration and externally to the media, local, state and federal government agencies, state legislators/legislature, congressional offices, Legislative Audit, Internal Revenue Service auditors, and United States Department of Health and Human Services auditors. Approves and oversees the budget for the OCSE. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the range of applicable laws and regulations which impact on all facts of child support enforcement. Knowledge of the Arkansas legislative environment. Knowledge of programs and services available to child support customers. Knowledge of management principles and practices. Ability to evaluate, design, and implement operations and procedures. Ability to formulate and enforce policy. Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions. Ability to supervise a subordinate professional and administrative support staff.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in accounting, business administration, public administration, management or a related field; plus nine years of progressively more responsible experience revenue operations or a related field in the private or public sector, including five years in a managerial capacity.

Required Certificates:



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