Directs the activities of a medium to large professional and administrative support staff through lower-level managers, including approving hiring recommendations, reviewing performance evaluations, reviewing and approving actions recommended by subordinates, and evaluating the performance of immediate subordinates. Directs the activities of a statewide agency program essential to the mission of the such as child support programs. Develops and administers divisional budget activities, monitors expenditures, and readjusts budget allocations when necessary. Analyzes productivity levels and error statistics for each section or office including relative growth rate, efficiency, cash reconciliation, and prepares report to supervisor identifying problems and recommendations as well as methods of resolution. Monitors tax collection and processing activities by reviewing financial reports and information on a daily basis to ensure section compliance with laws, regulations, and procedures. Monitors child support collection and processing activities by reviewing financial or status reports and information on a daily basis to ensure section compliance with state and federal laws, regulations, procedures, and federal program requirements. Delivers technical assistance to subordinates, taxpayers, child support recipients, employers, or contractors concerning problems and procedures, interprets applicable statutes and regulations, and makes decisions on contested assessments or child support related issues. Recommends changes to section supervisors and managers to improve the effectiveness of the section or child support division supervised and disseminates and discusses changes in policies, procedures, and regulations with employees. Performs other duties as assigned.