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DDSSA ADJUDICATIVE ASSISTANT
The Disability Determination Social Security Administration Adjudicative Assistant is responsible for providing administrative support to assist adjudicative staff in processing Social Security disability claims. This position is governed by state and federal laws and agency/institution policy.
Class Code:
C049C
Job Grade:
GS04
Special Job Requirements:
None
Typical Functions:
Serves as the contact representative for questions involving: claims status, changes in medical or mental sources, the disability determination adjudication process, the necessity of completing various forms, and requests for rescheduling of mental and physical examinations. Records contact made with: claimants, employers, medical, and mental sources, attorneys, doctors, and local federal Social Security offices, to obtain clarification or further information relating to current and prior physical or mental treatment, work history, and the claimants’ ability to appear for scheduled appointments. Performs duties related to electronic file maintenance that include scanning and purging case file materials. Assists claimants with the completion of various program forms including information relating to a claimant’s work history, activities of daily living, and pain. May serve as a lead worker by providing training and guidance to other employees, establishing work plans and timeframes, and assigning and reviewing work. Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of customer service principles. Knowledge of computers and software application programs. Ability to learn Social Security disability rules and regulations and procedures to process Social Security disability cases. Ability to learn medical terminology, procedures, anatomy, and disease processes. Ability to organize and present oral and written information. Ability to establish and maintain working relationships with others.
Minimum Qualifications:
The formal education of a high school diploma, plus four years of administrative support experience in human service programs or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Required Certificates:
None
Exempt:
N
