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The Credentialing Assistant is responsible for assisting with the administrative duties related to specific categories of certification, including certification endorsements, certification renewals, and certification

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Processes applications for examination and certification, reviews correspondence from applicants, schools, and employers, and responds to telephone inquiries related to examinations and/or certification. Maintains computerized database records related to membership, applicants, continuing education, examinations, certification, discipline, and certification revocation. Conducts research and assists in preparing investigative reports, letters of reprimand, and letters of warning. Responds to written inquiries through correspondence and/or email, and provides information regarding certification status. Attends, records, transcribes, and maintains minutes of committee meetings. Verifies certification for other state agencies, as needed. Creates, updates, and maintains educational brochures and other certification materials. Assists in collecting statistical data for department performance metrics. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of manual and automated accounting systems. Knowledge of computerized information systems. Knowledge of Microsoft Office software. Ability to respond to both internal and external requests for information and documentation. Ability to establish and maintain effective working relationships with department staff and/or outside individuals and organizations. Ability to maintain and update databases. Ability to prepare correspondence and reports. Ability to maintain confidentiality.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus one year of administrative office experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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