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The Collector is responsible for the collection of payments on patient or student accounts. This position is governed by state and federal laws and

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Receives and reviews delinquent accounts to determine appropriate action. Contacts students or patients who are delinquent and arranges payment schedules. Performs skip tracing on accounts to locate delinquent students or patients. Applies adjustments, discounts, deferments, and cancellations to accounts as necessary. Refers accounts to collection agencies or appropriate governmental offices. Conducts exit interviews and counsels students or patients on payment obligations. Compiles periodic reports on status of delinquent accounts. Provides technical assistance to students, patients, attorneys, insurance representatives, and the general public, concerning payment procedures and regulations. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of hospital/university policies and procedures governing patient/student accounts. Knowledge of state and/or federal regulations related to collection of patient/student accounts. Knowledge of financial reporting techniques. Ability to compile and report financial information related to patient/student accounts. Ability to conduct exit interviews and counsel students or patients on payment obligations.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus two years of experience in the collection of delinquent accounts. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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