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CHILD SUPPORT COORDINATOR
The Child Support Specialist II is responsible for special projects related to a variety of child support enforcement activities and programmatic functions. This position is governed by state and federal laws and agency/institution policy.
Class Code:
M067C
Job Grade:
GS05
Special Job Requirements:
None
Typical Functions:
Conducts special projects related to child support program enforcement areas by reviewing cases and speaking with customers and employers for quality review purposes or customer service problem resolution. Receives and responds to inquiries and complaints from customers, employers, and other state and federal agency staff. Communicates by letter or telephone with other agencies, employers, and sheriffs’ offices to obtain and provide information in order to enforce obligations. Prepares monthly reports and special reports as requested by supervisor to provide information on cases. Monitors the collection and posting of monies to individual accounts for clients and calculates and verifies child support arrears based on the obligation ordered by the court and payments made by the non-custodial parent by obtaining an affidavit. Determines if license suspension or other action is appropriate in order to obtain payment of child support. Prepares for and testifies at legal and quasi judicial proceedings regarding the enforcement of child support obligations. Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of the procedures and practices of investigative techniques involved in child support delinquency. Knowledge of state and federal regulations and guidelines governing child support delinquency. Knowledge of Arkansas Child Support Enforcement program requirements and procedures. Ability to plan, organize, and oversee the work of others. Ability to prepare, present, and review oral and written information and materials. Ability to record, compile, and present evidence. Ability to research, interpret, and apply state and federal laws and department policies and procedures. Ability to investigate, observe, and follow-up on leads or relevant material. Ability to establish and maintain effective working relationships with others. Ability to act as a group leader in special projects or serve as a resource on issues of a unique or complex nature.
Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in criminal justice, social work, sociology, or a related field; plus two years of experience in investigative work or within a social service program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Required Certificates:
None
Exempt:
N
