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The Benefits Technician is responsible for maintaining informational databases and providing customer service. This position is governed by state and federal laws and agency/institution

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Answers employee benefits questions and explains all benefits. Makes basic benefits presentations to new hires. Enters new hire benefit information into appropriate database. Processes unemployment claims; keeps log of all unemployment processes. Processes insurance applications, recurring deductions, termination notices, retirement packets, 401k enrollment, and flexible spending accounts. Maintains and updates electronic records. Processes employee changes including name and address changes, changes in family status, and death claims. Prepares medical and dental packets for new employees and prepares medical/dental reports. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of employee health insurance programs and eligibility. Knowledge of computer programs. Ability to provide technical customer support. Ability to perform data entry functions and data analysis in preparing reports. Ability to coordinate meetings and workshops.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus three years of related experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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