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The Arkansas Teacher Retirement System (ATRS) Member Services Administrator is responsible for providing advisory and consultative assistance to the agency director, deputy director, retirement

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Special Job Requirements:


Typical Functions:

Supervises staff, including interviewing, recommending for hire, providing training, counseling, and evaluating performance. Provides technical assistance on legal and policy decisions as needed. Supervises overall process of data input regarding establishment of membership in the system. Coordinates work flow between units and other sections of the system and provides retirement information and benefit estimates to individual members. Oversees application of law and policies governing the Teacher Retirement System. Establishes and maintains communication procedures for processes involving other state agencies, state supported retirement systems, and out-of-state retirement systems. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and techniques. Knowledge of state and federal laws governing retirement contributions and benefits. Ability to interpret and apply the laws, policies, and procedures to specific situations. Ability to provide information, counseling, and guidance to retirement system members. Ability to evaluate members’ retirement needs and options and recommend a course of action.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in public administration, business administration, or a related field; plus four years of experience in administration of retirement systems, pension, or insurance programs, including two years in a supervisory capacity.

Required Certificates:



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