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The Assistant Director of Fraud Investigations works for the Arkansas Insurance Department supervising and coordinating the activities of other investigators. This position is governed

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Special Job Requirements:

This position requires approximately 25%-50% of time spent traveling, depending on cases, occasionally overnight, for investigations as well as education/seminars out of state. This position requires the incumbent to carry a firearm and drive a law enforc

Typical Functions:

Reviews and assigns complaints to be investigated to comply with state and federal laws, regulations, policies and procedures. Supervises investigators and a case management analyst by coordinating investigative activities, analyzing referrals and complaints of insurance fraud to determine if there is reasonable suspicion to open a criminal investigation, assigning investigations to appropriate investigators based on knowledge and current case load, recommending employees for hiring or termination, completing performance evaluations, and interviewing potential employees Trains Division investigators/office support staff on insurance fraud issues and office procedures Researches, authorizes, publishes, and maintains Divisional Standard Operating Procedures manual on a monthly basis. Supervises the maintenance, use, and inventory of Division equipment including: issuing vehicles, computers, cellular phones, firearms, handcuffs, and bulletproof vests. Assists with the purchasing of Division equipment and maintenance contracts. Receives/acts on recommendations from Division Director regarding policies and procedures. Acts as the Department Liaison Officer to coordinate investigations with other law enforcement agencies. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws and regulations governing the insurance industry. Knowledge of insurance claims processing procedures. Knowledge of budget, financial, and human resource practices and procedures. Knowledge of basic computer operations. Knowledge of firearm use and safety. Ability to review complaints and initiate action for resolution. Ability to identify sources for required information in order to obtain needed information. Ability to discuss issues with others, mediate problems or conflicts, and work to reach a fair agreement. Ability to prepare and present oral and written information and reports. Ability to plan, organize, and oversee the work of subordinates. Ability to organize and maintain a variety of information and case files.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus seven years of experience in fraud investigations or a related area, including one year in a supervisory capacity.

Required Certificates:

Must be certified as a law enforcement officer by the Arkansas Law Enforcement Standards Commission in accordance with ACA 12-9-106. Must possess a valid Arkansas driver’s license. Additional requirements determined by the agency for recruiting pu


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