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ASP/CACD HOTLINE ADMINISTRATOR
The Arkansas State Police (ASP) Crimes Against Children Division (CACD) Hotline Administrator is responsible for managing the Child Abuse Hotline section. This position is governed by state and federal laws and agency policy.
Class Code:
T024C
Job Grade:
GS10
Special Job Requirements:
Occasional twenty-four (24) hour emergency on-call duty is required.
Typical Functions:
Supervises a medium sized staff of hotline operators and supervisors by recommending for hire/termination, training, assigning and reviewing work, resolving work-related problems, and evaluating the performance of incumbents.
Researches, analyzes, and evaluates section operations, funding sources, programs, and fiscal records to determine budgetary needs and effects of new programs and make expenditure recommendations.
Ensures compliance with state and federal law, agency policies and protocols, and interagency agreements.
Provides technical assistance regarding child welfare regulations, laws, and protocols.
Coordinates with attorneys, general public, law enforcement entities, elected officials, and other entities as necessary.
Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of supervisory practices and procedures.
Knowledge of the agency protocols and policies, interagency agreements, and protocols regarding the reporting and acceptance of child abuse allegation.
Knowledge of child abuse issues and state and federal laws and regulations.
Ability to communicate via telephone and in person.
Ability to research and analyze section operations to prepare budgets and evaluate effectiveness.
Ability to plan, oversee, and evaluate the work of subordinates.
Ability to understand and prepare written and oral information.
Ability to apply laws, regulations, and protocols in the evaluation and monitoring of employees’ work productivity.
Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in social work, sociology, psychology, criminal justice, criminology or a related field; plus five years of experience in child welfare programs with two years of experience utilizing Children’s Reporting and Information System (CHRIS), including two years in a supervisory capacity.
Required Certificates:
0
Exempt:
E
