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The Veterans Service Officer is responsible for providing information regarding benefits and claims assistance to Arkansas veterans. This position is governed by state and

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Interviews veterans to ascertain eligibility for benefits and to collect information and documentation to support claims. Provides information and counseling to veterans concerning benefit eligibility requirements, required supporting documentation, sources of obtaining missing documentation and forms and assistance in completing applications. Informs veterans of appeals processes and requirements and acts as veterans advocate during appeals, appears before Disabled Veterans Appeals Board to argue on behalf of veterans and writes and presents briefs to communicate client contentions. Researches state and federal laws to obtain information to support claim actions and reviews medical terminology and medical textbooks to ascertain information related to various diagnoses, treatments, prognoses and specific claims actions. Obtains Power of Attorney from veteran in order to act on his/her behalf during claims process. Provides information and guidance to County Veterans Services Officers (CVSO). Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, regulations and agency programs pertaining to veterans benefits. Knowledge of case management policies and procedures. Knowledge of veterans service officer program operations. Ability to research, interpret and apply veteran laws and regulations. Ability to interview, obtain and provide information and assistance relating to services and benefits. Ability to review, investigate, record data and suggest courses of action. Ability to prepare and present oral and written information and reports. Ability to provide advice, guidance and support to claimants and CVSO.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in social work, psychology, sociology or a related field; plus two years of experience in claims processing or a related field.

Required Certificates:

Certified by the Veterans Administration as an honorably discharged veteran with military service during armed conflict, as established by Congress in accordance with ACA 20-81-103. Must be a citizen of Arkansas for a period of three years prior to appoi


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