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The Adult Protective Services (APS) Worker is responsible for investigating reports of adult maltreatment involving adults 18 and older in accordance with ACA 12-12-1701

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Job Grade:


Special Job Requirements:

Work after normal hours may be required to staff Adult Maltreatment Hotline.

Typical Functions:

Investigates complaints called into the Adult Maltreatment Hotline by conducting in-depth interviews with victim, alleged perpetrator, family members, neighbors, medical personnel, social workers, clergy, emergency medical workers, law enforcement and others regarding reported allegations. Completes research to confirm victim eligibility for public programs and other assistance. Identifies, recommends, negotiates, refers, and secures least restrictive living arrangement for victim. Determines need for protective custody, removes victim from danger, secures home, prepares court affidavit, secures financial information, and testifies at court hearings. Acts as custodian for adult wards of the state, advocates to ensure client rights, prepares court reports, and testifies at annual review hearings Completes comprehensive documentation of investigation results and other case management activities, enters information into APS database, and completes investigations. Assures continuous access to APS by providing on call coverage. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of the principles and practices of counseling, social work, and case management. Knowledge of state and federal laws, rules, guidelines, and agency policies and programs governing adult protective services. Ability to perform case and situational analysis and develop plans for remedial action. Ability to recognize, understand, and facilitate opportunities to connect necessary resources to obtain positive/safe outcomes effectively. Ability to successfully interact with diverse individuals and community and legal resources to create partnerships and networks. Ability to prepare, present, and review oral and written confidential information and reports.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in, social work, sociology, psychology or a related field; plus one year of experience in interviewing and investigating impaired adults or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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