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The Arkansas Department of Parks and Tourism (ADPT) Welcome Center Assistant Manager is responsible for assuming management of the daily operations of a Welcome

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Typical Functions:

Greets and determines needs of tourists/travelers and provides information regarding travel routes, weather, tourism attractions and services. Makes recommendations to tourists, in order to enhance and/or extend travelers time in Arkansas. Maintains up-to-date knowledge of state travel and tourism opportunities, including highway routes, historic sites, park and recreation opportunities, special events. Attends training tours. Supervises Travel Consultants by preparing schedules, providing training, reviewing work, and conducting performance reviews; maintains time and leave records, personnel files and training files; performs timekeeping duties. Makes critical decisions concerning safety of the Center, employees, the traveling public and security responses to emergency situations. Develops and presents programs to schools and civic organizations; attends and participates in conferences, local tourism meetings and festivals; may serve on local boards and committees; supervises National Tourism Day events. Monitors housekeeping and supervises ordering of supplies, equipment and uniforms. Oversees ordering and stocking of literature inventory. Plans and supervises layout and space allocation. Maintains accurate petty cash accounts, including records, vouchers, journals, receipts and postage inventory. Audits daily visitation records and prepares statistics for monthly reports. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and techniques. Knowledge of public relations and customer service processes. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs and communicate information to visitors and members of the general public. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism.

Minimum Qualifications:

The formal education equivalent of a high school diploma; plus one year of experience in business, marketing, or a related field, including one year of supervisory experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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