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The Arkansas Department of Corrections (ADC) Inmate Grievance Coordinator is responsible for investigating and documenting inmate grievances at the unit level. This position is governed by state and federal laws and agency/institution policy.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Collects and reviews all inmate grievances and assigns grievance number by entering data into network computer system. Determines if grievance is of non-emergency or emergency nature and notifies warden of all emergency grievances so appropriate action can be taken. Conducts in-depth investigations by interviewing grievant, witnesses, and all involved staff members and ensures compliance with procedures and time frames. Formulates responses by reviewing all evidence, including videos, witness statements, and documentation, submitting response to warden for review and signature, and forwarding response to grievant. Maintains all inmate grievance files and prepares grievance reports, including statistical data of grievance and resolutions received. Participates in policy committee meetings to provide input of needed changes and revisions to grievance policies and procedures. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of correctional policies and procedures. Knowledge of state and federal laws governing the rights of inmates. Knowledge of investigative methods and techniques. Ability to investigate and analyze inmate grievances. Ability to prepare and interpret statistical report and monthly reports. Ability to organize and present clear and concise oral and written reports of findings and recommendations. Ability to research, interpret, and apply inmate due-process system and criminal justice penal system regulations and policies to the grievance process.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration, criminal justice, or a related field; plus two years of experience in administration or office procedures. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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