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The Insurance Program Manager is responsible for managing the Workers’ Compensation Claims Specialists and Analysts within the Public Employees Claims Division, ensuring adherence to

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Special Job Requirements:


Typical Functions:

Supervises one or more Workers’ Compensation program areas which may include a medium-sized professional and administrative support staff by interviewing and hiring, training, assigning, and reviewing work, and evaluating the performance of incumbents. Reviews employee claim files for accuracy of information and to ensure file is in compliance with agency policy. Interprets department policy and regulations and provides technical assistance in the resolution of complaints and issues. Provides technical assistance to subordinates, peers and division Directors. Investigates and resolves complaints filed by injured employees regarding the administration of their claims. Assists in the formulation of division policies and procedures in the area of Workers’ Compensation. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, rules, regulations, policies and administrative procedures related to Workers’ Compensation. Knowledge of research techniques and practices. Knowledge of the principles and practices of organizational and human resource management. Ability to research, develop, interpret and apply applicable laws, rules, regulations, policies and administrative procedures related to Workers’ Compensation issues. Ability to communicate effectively both orally and in writing. Ability to evaluate information and prepare written or verbal reports. Ability to manage and organize division activities, administer work plans, establish priorities, and direct staff. Ability to communicate with a diverse group of people.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration or a related field; plus five years of experience in insurance program administration or management or a related field, including two years in a supervisory or leadership capacity.

Required Certificates:



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