Supervises a large administrative staff by interviewing and recommending for hire, making work assignments, providing training and direction, reviewing work products, and evaluating the performance of incumbents. Coordinates the composition and administration of insurance examinations by determining topics to be covered by exams; reviewing questions developed by test preparers to ensure clarity, appropriateness, and conformance with Arkansas law, and analyzing test results in conjunction with the preparers to detect ambiguous questions which need to be replaced or revised. Develops policies and procedures to ensure that agent licenses are issued in compliance with statutory and regulatory guidelines and time frames. Monitors activities and evaluates the effectiveness of the services provided by the division, including testing and licensing of all resident agents, brokers, solicitors, adjusters, non-resident agents and brokers, third party administrators, self-insured plans and multiple employer trusts, bail bondsmen, amusement rides, and insurance consultants. Responds to inquiries and provides technical assistance to insurance companies, agents, trade organizations, other state agencies, and the general public by interpreting regulations and departmental policy and investigating problems. Reviews records and audits company submissions to the department to verify the compliance of writing agents and insurers with licensing requirements and department regulations and refers documented cases as non-compliance for further investigation and/or regulatory action. Develops and implements a program for monitoring continuing education programs for agents by drafting regulations, establishing the criteria for providers and course credits, coordinating with the Insurance Advisory Board to review and approve provider applications, organizing a system for detecting non-compliance, and notifying the agents involved. Performs other duties as assigned.