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The Insurance Consumer Protection Manager is responsible for both administrative and managerial oversight of the Consumer Protection Division. This position is governed by state

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FEDERAL GRANT POSITION: This position assist consumers of Arkansas with the new HealthCare Reform laws and provisions, handle inquiries and complaints. It will have the responsibility, authority and capability to collect, analyze, and report objective, a

Typical Functions:

Supervise a small to medium staff of insurance specialists by conducting interviews, making recommendations for new hires, preparing staff evaluations, conducting staff trainings, and monitoring and assigning the work of staff. Interprets department policy and regulations and provides technical assistance in the resolution of complaints and issues encountered by Legislators, Governor’s staff, and the public. Reviews reports for accuracy of information, as a result of insurance investigations and following agency compliance. Analyzes, reviews, and compiles information on individual insurance company complaint files in order to indentify trends or possible code violations. Develops procedures and guidelines for investigations, consumer out-reach expos, fairs, and Disaster Recovery Centers. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of insurance terminology, rules, regulations, and state and federal laws governing the insurance industry. Knowledge of insurance underwriting and claims processing procedures. Knowledge of general business practices and customer service principles. Knowledge of computer operating software systems. Ability to research, interpret, and apply due process policies and procedures. Ability to communicate effectively both orally and in writing. Ability to evaluate information and prepare written or verbal reports. Ability to manage and organize divisions activities, establish priorities, and direct staff. Ability to supervise employees, administer work plans, and evaluate progress.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in general business, public administration, or related field; plus three years of experience in the insurance industry or a specialized or related field applicable to work performed. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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