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The Department of Workforce Services (DWS) Unemployment Insurance (UI) Claim Technician is responsible for adjudicating non-monetary issues arising under the DWS with regard to

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Special Job Requirements:


Typical Functions:

Gathers information needed to adjudicate non-monetary issues regarding unemployment insurance claims by evaluating forms completed by claimants and employers and by obtaining rebuttal statements as necessary. Prepares a case folder pertaining to all possible issues that appear pertinent to the case. Contacts parties pertinent to the case such as claimant, claimant’s employer, labor union representative, schools, and former employer to verify data in case files, or to obtain earnings data, dates of employment, and other information needed to adjudicate non- monetary issues. Evaluates all information gathered to determine compliance with federal and Department of Workforce Laws and regulations to adjudicate the non-monetary issues regarding claimant’s unemployment insurance benefits. Prepares a written determination citing compliance federal and/or DWS laws, policies, and procedures to support the determination, and provides a copy of the determination to all interested parties through the web-based Automated Adjudicated System. Updates and posts data to the unemployment insurance information and Automated Adjudication Systems as necessary, and reviews Automated Adjudication reports to ensure cases are dispensed in a timely manner and that workload expectations are met. Keeps abreast regarding all changes in law, regulation, policy and procedure regarding the unemployment insurance program. Confers with supervisor for interpretation and analysis of highly technical issues. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of unemployment insurance laws, rules, and regulations. Ability to gather and analyze data concerning non-monetary unemployment claim issues according to criteria. Ability to interpret laws, rules, regulations, and manuals. Ability to prepare and present oral and written information.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in business administration, public administration, English, or a related field; plus two years of experience involving research, policy interpretation, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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