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The Department of Workforce Services (DWS) Satellite Office Supervisor is responsible for overseeing the operations of all DWS programs within a satellite office. This

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Typical Functions:

Supervises professional and support staff by interviewing, hiring, approving/disapproving leave requests, administering discipline, and evaluating the performance of subordinates. Administers all DWS programs and ensures programmatic compliance by attending meetings on new policy and procedures of programs, interpreting and communicating changes to staff. Maintains working relationships with employers, community organizations, partner agencies, and the public by speaking to employers and community groups, resolving complaints, and providing information. Directs overall operations of a DWS local office to coordinate delivery of services by planning and reviewing staff work assignments and activities, and managing resources and personnel. Monitors the financial operation of the local office by analyzing monthly financial data pertaining to expenditures, approving travel expense vouchers, and reviewing purchase requisitions. Compiles and writes reports and correspondence. Compiles records regarding local office operations by completing forms and reviewing reports. Serves on boards of local community action agencies, advisory committees, chambers of commerce, and workforce boards.

Knowledge, Abilities, and Skills:

Knowledge of United States Department of Labor statutes and regulations and State of Arkansas laws, rules, and regulations governing the DWS programs and services. Knowledge of the principles and practices of organizational management. Knowledge of general office practices and procedures. Ability to compile data and prepare written reports. Ability to make public presentations. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinates. Ability to interpret and apply DWS laws, regulations, and procedures for the various programs administered.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in general business, management, public administration, or a related field, plus three years of experience involving DWS programs or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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