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The Department of Workforce Services (DWS) Field Manager III is responsible for directing the operations of a medium to large size DWS local office.

Class Code:


Job Grade:


Special Job Requirements:


Typical Functions:

Supervises a medium to large clerical and professional staff by interviewing, hiring, approving/disapproving leave requests, administering discipline, and evaluating the performance of subordinates. Administers the Employment Service, Unemployment Insurance, Temporary Assistance for Needy Families (TANF), and other programs to ensure mandated services are provided to the public by attending meetings on new program policies and procedures, interpreting policies and procedures, communicating changes in policies and procedures to staff, and ensuring veteran program compliance. Promotes a positive public image and good working relationships with employers, community organizations, and the public by speaking to employers and community groups, resolving complaints, and providing information. Directs overall operations of the DWS local office, to coordinate delivery of services by planning staff work assignments, directing supervisory personnel in work activities, reviewing staff work assignments, and managing resources and personnel within constraints of funding. Monitors the financial operation of the local office by analyzing monthly computer reports to review expenditures, approve travel expense vouchers, and review purchase requisitions. Writes correspondence and compiles reports regarding local office operations. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of state and federal laws, rules, and regulations governing DWS programs/services. Knowledge of the principles and practices of organizational management. Knowledge of supervisory practices and procedures. Knowledge of state budget, accounting, purchasing, and human resource policies and procedures. Knowledge of general office practices and procedures. Ability to interpret and apply state and federal laws and DWS regulations and procedures for various programs administered. Ability to compile data and prepare written reports. Ability to make public presentations. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in general business, management, public administration, or a related field; plus five years of experience involving workforce services related programs or a related field, including one year in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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