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The Department of Workforce Services (DWS) Area Operations Chief is responsible for managing a local Workforce Center and providing management support and assistance to

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Special Job Requirements:

Occasional in-state and limited out-of-state travel is required.

Typical Functions:

Directs the activities of a large professional staff through lower-level supervisors including approving hire recommendations, reviewing performance evaluations, evaluating the performance of immediate subordinates, and reviewing and approving/disapproving a variety of actions/policies/procedures recommended by subordinates. Manages and directs the activities of a local Employment Security office and provides management support and assistance to other local offices within an assigned district, including formulating goals and objectives, implementing policies and procedures, and evaluating the effectiveness of work activities. Investigates problems or client complaints by conducting random referral searches by computer, reviewing referral information, and gathering information from local offices to determine actions taken and justification for actions. Reviews and approves proposed policies and procedures initiated in local offices and approves managerial decisions on the local level. Monitors budget levels for local and area offices, approves expenditures and purchases needed by local offices, and routes information to the Director of Area Operations for final approval. Coordinates the development and implementation of in-service training for staff by approving and scheduling training sessions, approving training materials, and monitoring training sessions. Identifies and contacts employment sources and makes presentations at clubs, civic organizations, and professional associations to provide information about services available at the Employment Security Department. Reviews and approves delivery system progress reports submitted by field personnel to ensure that programs are implemented through acceptable methodology which meets objectives, assesses problems, and provides solutions. Provides technical assistance to field personnel and local managers by answering questions, providing information, and making recommendations. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of supervisory practices and procedures. Knowledge of state and federal laws governing Workforce Services programs. Knowledge of Workforce Services programs, organization, and administrative practices and procedures. Ability to plan, organize, and direct the work of lower-level supervisors and/or subordinates. Ability to plan, organize, and develop Workforce Services programs and delivery systems. Ability to analyze program operations, note trends, and recommend future actions to improve services or correct deficiencies. Ability to organize, implement, and evaluate training workshops. Ability to coordinate activities and collaborate with others.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in psychology, sociology, education, business, public administration, or a related field; plus five years of experience in employment services and unemployment insurance or a related field, including two years in a managerial or supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Required Certificates:



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