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ACIC SYSTEMS SUPERVISOR
The Arkansas Crime Information Center (ACIC) Systems Supervisor is responsible for
monitoring and providing oversight and correction to seven Network Control Coordinators on
the day to day operations of the 24-hour Arkansas Crime Information Center help desk.
This position is governed by state and federal laws and agency/institution policy.
Class Code:
D072C
Job Grade:
IT02
Special Job Requirements:
In and out-of-state travel is required.
Typical Functions:
Supervises a small to medium staff assigned to the daily operation of a 24-hour Network Control help desk, interviewing applicants, hiring, providing training, and assigning and reviewing work.
Monitors network system for performance, maintenance, and enhancements, participates in the design of transactions, problem solving, and developing plans to meet user needs, tests new software enhancements, and reports equipment and transaction malfunctions to the proper divisions.
Processes driver’s license photo requests to ascertain if the subjects are identical and, upon completion, reviews, modifies and/or combines records and acts as liaison with the offices of Arkansas Dept of Motor Vehicle and Driver Services on behalf of law enforcement to obtain crucial information for investigative purposes.
Provides assistance to law enforcement, criminal justice users, and the general public on the state’s automated victim notification services (Victim Information and Notification Everyday), procedures for performing investigative functions on the web-based integrated information system (JusticeXchange), and developing templates.
Tests the system monthly, updating recipients and initiating a large scale, mass notification by phone, fax or email (AlertXpress), and transfers users to the vender (Appriss) to have passwords reset and troubleshoots problems after normal hours.
Perform other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of data processing and telecommunications systems operations.
Knowledge of computer systems, including hardware, applications, database administration and communication systems, call center operations, and data collection operation systems.
Knowledge of law enforcement and criminal justice procedures.
Ability to interpret and apply rules, laws, or policies to specific situations.
Ability to use computer software programs to produce training aids, reports and
correspondence.
Ability to prepare and present verbal and written information and reports.
Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in criminal justice, law, public
administration, computer science, or a related field; plus three years of experience in
criminal justice, including two years in a supervisory capacity.
Required Certificates:
Must possess an Arkansas Crime Information Center (ACIC) Level 2 Certification.
Must possess a valid Arkansas driver’s license.
Exempt:
E
