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ACIC SYSTEMS SPECIALIST
The Arkansas Crime Information Center (ACIC) Systems Specialist is responsible for monitoring all warrant records, missing person records, protection orders, stolen property and criminal history information entered into the Arkansas Crime Information Center (ACIC), National Crime Information Center (NCIC), and National Law Enforcement Telecommunications System (NLETS) systems for accuracy, validation, system compliance and security for over 2,200 law enforcement and criminal justice agencies. This position is governed by state and federal laws and agency/institution policy.
Class Code:
D080C
Job Grade:
IT01
Special Job Requirements:
None
Typical Functions:
Provides technical support to all Arkansas law enforcement and criminal justice agencies on the ACIC network and notifies the appropriate agency or division to resolve the technical hardware or software issues. Works in conjunction with outside technical staff to resolve hardware/software issues that affect ACIC system network, tests new software enhancements, and reports results to supervisors. Answers general questions, trains and assists law enforcement and criminal justice agencies in the operation and coding of the ACIC/NCIC/NLETS systems by use of computer messaging and multi-line telephone system. Processes multiple drivers’ license photos and distributes them via postal service, fax, and/or email to requesting agencies; researches requests through Sapiens and the CD provided by Arkansas Revenue Department. Serve as liaison between the Arkansas Department of Finance and Administration Revenue Division and Arkansas law enforcement agencies. Maintains several data bases on the Microsoft Access and Wonderdesk software for logging appropriate information on system requests, downtime, agent sign-in, stolen vehicle, hot files, and trouble calls. Provides assistance to law enforcement, criminal justice users, and the general public on the state’s automated victim notification service procedures for performing investigative functions on the web-based integrated information system. Performs other duties as assigned.
Knowledge, Abilities, and Skills:
Knowledge of data processing and telecommunications systems operations. Knowledge of criminal records maintenance procedures. Knowledge of state and federal laws governing maintenance of criminal records. Ability to interpret and apply rules, laws, or policies to specific situations. Ability to maintain and communicate sensitive or confidential information. Ability to communicate with others, orally and in writing. Ability to lift 50 Lbs. approximately 4 foot and push 100 lbs. occasionally. Ability to work routine shift hours with infrequent overtime, weekend, or shift rotation. Ability to use basic office equipment.
Minimum Qualifications:
The formal education equivalent of a high school diploma; plus two years of work experience in telecommunications, computer operations, data processing, or related field; plus one year of experience in the field of law enforcement. Must possess a valid Arkansas driver’s license. Must be able to pass a Arkansas Crime Information Center computerized background check and a finger print based background check. Must be able to pass an advanced training class on Arkansas Crime Information Center (ACIC), the FBI’s National Crime Information Center (NCIC), and the National Law Enforcement Telecommunications System (NLETS) within six month of employment. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Required Certificates:
None
Exempt:
N
