CHRONIC CONDITION MANAGEMENT
If you have one of the conditions listed below, you are eligible for the Nurse Coaching program. When you enroll, you will work one-to-one with an Arkansas-based Nurse Coach at no cost to you.
• Coronary Artery Disease
• Congestive Heart Failure
• Chronic Obstructive Pulmonary Disease
• Chronic Pain
• High Cholesterol
• High Blood Pressure
• Chronic Kidney Disease
To enroll, call 1-800-482-8416. For more information click here.
SPECIAL DELIVERY (MATERNITY PROGRAM)
If you or your dependent is pregnant, you can take advantage of one-to-one support from a Registered Nurse who will help you achieve a healthy pregnancy. Even if you aren’t a first-time mom, your nurse can help you through the changes that come with each unique pregnancy.
The program is available to you at no cost and you may register up to 20 weeks gestation. A $250.00 check will be mailed to you once completion of the program has been verified.
To enroll, call 1-800-225-1891 ext. 20225. For more information about the Maternity Program, click here.
If a member has an illness or injury that’s difficult, long-term or costly, they can work with a case manager to make sure they’re getting the care they need. The case manager can help them understand treatment options and their benefit plan.
We have nurse case managers who specialize in oncology to help members who have been diagnosed with cancer.
To reach Case Management, call 1-800-225-1891. For more information about case management, click here.
Nurse24 is available 24 hours a day, 7 days a week, 365 days a year. When you call, you will speak directly with a nurse, who can answer health questions or help you decide if you need to see a doctor or go to the emergency room.
You can also access a Health Information library.
To reach the 24/7 Nurse Line, call 1-866-458-0408. For more information about the 24/7 Nurse Line, click here.
EMPLOYEE ASSISTANCE PROGRAM – EAP
Your EAP is designed to provide short-term counseling services, work-life support, legal and financial guidance to help you and your family handle concerns constructively before they become major issues. Areas of assistance include:
• Confidential, free counseling
• Legal assistance and support
• Financial Information and Resources
• Personalized work-life solutions for childcare, eldercare, moving and more!
Call New Directions 24 hours a day: 1-877-300-9103. For more information about EAP services, click here.