Employee Benefits

About EBD

The Employee Benefits Division (EBD) manages the group health and life insurance plans and other select benefits to build quality programs for eligible members while promoting customer service, education, accessibility and affordability.

EBD Staff

Administration
NameTitleEmailPhone
Chris HowlettDirectorchris.howlett@dfa.arkansas.gov(501) 682-5502
Shalada TolesEBD Assistant Administratorshalada.toles@dfa.arkansas.gov(501) 682-5142
Rhoda ClassenExecutive Assistantrhoda.classen@dfa.arkansas.gov(501) 683-0636
Stella Greene(501) 683-1573
Sarah Baxtersarah.baxter@dfa.arkansas.gov(501) 682-5500
Operations
NameTitleEmailPhone
Terri FreemanBenefits Operations Managerterri.freeman@dfa.arkansas.gov(501) 682-5508
Accounts Payable
NameTitleEmailPhone
Ciliccia BellResearch Project Analystciliccia.bell@dfa.arkansas.gov(501) 682-5509
Denise KarriemResearch Project Analystdenise.karriem@dfa.arkansas.gov(501) 683-0193
Jasmine BridgesResearch Project Analystjasmine.bridges@dfa.arkansas.gov(501) 683-0193

Accounts Receivable
NameTitleEmailPhone
Missy Vancil(501) 683-5762
Collections
NameTitleEmailPhone
Janet Hall(501) 683-0582
Penny Shaw(501) 683-5761
Benefits Services
NameTitleEmailPhone
Member Services1 (877) 815-1017 option 1
John Ashley
Lori Wells
Cindy Russom
Donald Alexander
Drake Rodriguez
Drew Higginbotham
Eric Hafer
Fran Adams
Hannah Chadwick
Jennifer Landers
Jesse Jones
Kevin Vines
Kimberly Williams
Renee Sheppard
Shawn Hill
Post Employment
NameTitleEmailPhone
Louise Mann(501) 683-5193
Dana Feyen(501) 682-6621
Ty Tillman(501) 682-5581
Voluntary Products
NameTitleEmailPhone
Kathryn Kersey(501) 683-2345
Compliance
NameTitleEmailPhone
Laura Thompson(501) 682-5501
Adrea Walker(501) 683-5689
Appeals
NameTitleEmailPhone
Shar Webb1 (877) 815-1017 option 1
Auditing
NameTitleEmailPhone
Renita Garrett(501) 682-6826
Shay Burleson(501) 682-5926
Public Information
NameTitleEmailPhone
Mary Massirer(501) 683-4688
Benefits Education
NameTitleEmailPhone
Krista Grafe(501) 682-5504
Correspondence / Mail
NameTitleEmailPhone
Brittany Scott(501) 683-0620
Medical Liaison
NameTitleEmailPhone
Theresa Huber(501) 683-0586
EBRx
NameTitleEmailPhone
Micah Bard(501) 682-6130
Peggy Robinson(501) 683-7756
Sherry Bryant(501) 682-5983

Colonial Life
NameTitleEmailPhone
Sylvia Landers(501) 683-3151


Resources

EXCELLENCE & EXPEDIENCE
PEOPLE OVER PROCESS

INNOVATION

CONTINUOUS IMPROVEMENT

Scroll to Top